EXCHANGES, RETURNS AND REFUNDS

In order to exchange one or more items, please notify us of your request by email at hello@oodoo-boots.com within 14 days of the receipt. We will take care of the return and shipment costs of the exchanged item(s).

Please note that, due to the lack of stock, the manufacturing time for a new pair is 6 to 8 weeks, except in the case of production of pre-orders in progress. If we cannot remanufacture the item due to the unavailability of raw materials or for any other reason, we will proceed with a refund.

100% artisanal manufacturing also means the possibility of encountering small hiccups, despite very rigorous control. If you encounter a problem, please contact our customer service at the following address: hello@oodoo-boots.com.

Our transport box is entirely eco-responsible and FFC certified. Made of sturdy kraft, it is designed to protect your boots effectively. You can keep it to store your shoes safely or, in the event of a return, send your item back to us in the same box.

Give us about two weeks to manage your exchange between the time of collecting the package, preparing the exchange and returning the package. If it takes a little while, contact us at hello@oodoo-boots.com.

If you wish to obtain a refund for a purchase that does not suit you, you have 14 days from the receipt of your order to return the item(s).The refund will be made within approximately 14 days after the receipt of the item(s), via the payment method of your choice. You will receive a confirmation email once your refund has been processed. Please note that items that are stained, worn or damaged will not be eligible for return.