Any exchanges or returns must be declared by the Customer to AMESAUVAGES S.L, via the contact form on the Site. Printed cancellation forms shall be delivered in each package delivered to the Customer.
Products must be returned by the Customer no later than fourteen (14) days after the communication of their decision to cancel the Order.
Products must be returned by the Customer in their original packaging or any equivalent packaging and in perfect condition (unworn and unwashed so that they can be remarketed), to request an exchange, refund or credit note without a penalty.
If the packaging is lost or damaged during the return of Products, the cost of the damage is payable by the Customer.
Products that are not returned in line with the above GTC shall not be refunded or exchanged by AMESAUVAGES S.L.
The return address is:
AMESAUVAGES S.L – PARAJE MELEJA 1 – 03130 SANTA POLA – ALICANTE – SPAIN – Tax ID number: B42886358
In accordance with article L. 221-24 of the French Commercial Code, Otoktone undertakes to reimburse the sums collected for the Order or Pre-order within fourteen (14) days. This period shall start on the earlier of the following two dates: (i) Otoktone’s receipt of the returned Products or (ii) AMESAUVAGES S.L’s receipt of proof of shipment of the Products by the Customer.
The refund shall be made by crediting the Customer’s bank account corresponding to the bank card used to pay for the Order or Pre-order. If you have changed your bank account, remember to give your new bank details to your previous bank.