Selector Protection

Here you’ll find a brief rundown on taking your size correctly. We’re available at hello@oodoo-boots.com for further advice about this.

This can happen and if it’s from us, our teams will have informed you beforehand by email. If they haven’t, contact us at  hello@oodoo-boots.com and we’ll help you look for it.

Our pre-order principle means we only produce what’s ordered. Zero stock, zero waste and zero middleman mean you get an unbeatable price. We only start production when the sales period is over.

Of course, all this means you have to be patient! It takes around three months to receive your package. Nothing is too good for Oodoo boots!

If the delivery dates are more or less the same, no problem! In any case, if you want more information, contact our customer service team athello@oodoo-boots.com

There’s no trace of your parcel, even though it’s supposed to have been delivered to the specified address. First make sure it hasn’t been dropped off at a nearby location. If it hasn’t, contact us at hello@oodoo-boots.com, and our teams will direct you.

The model, colour or size aren’t what you expected. Don’t worry, you have 14 days from receipt to fill in this form and send the item(s) back to us. You can return your item(s) to us free of charge, and we’ll also take care of returning your new item(s). Please note that as we don’t have any stock, it takes us around 15 days to make a new pair. In case we can’t make a new pair due to lack of materials or other reasons, we’ll give you a refund.

You can track your return in your ‘My Account’ area. Give us a couple of weeks to process your exchange. If it’s taking a while, contact us at hello@oodoo-boots.com.

With 100% handcrafted production, you may also encounter minor flaws, despite our extremely rigorous checks. If this is the case, please contact our customer service team athello@oodoo-boots.com

Your purchase is not what you were expecting and you want a refund. Please note that you have 14 days after receipt of your order to return your item(s) for a refund, and it takes around 14 days to receive the refund (which will be made via the payment method chosen for your order). You’ll receive an email when the refund has been processed. Stained, worn or damaged items cannot be returned.