Eddy

Here you’ll find a brief rundown on taking your size correctly. We’re available at hello@oodoo-boots.com for further advice about this.

Your pre-order is approved when it appears in your ‘My account’ customer area. You’ll receive an email with your order number.

At each stage of production of your boots, you will be informed by email of the progress of your order. Alternatively, you can contact our Customer Service team by email at hello@oodoo-boots.com and they will keep you informed.

Do you want to change the model, version or size? No problem, you can do it until the end of the sales period. Simply contact our customer service team by email at hello@oodoo-boots.com with your order number to hand.

Please note that if the package is already on its way, you’ll have to return the product..

If the delivery dates are more or less the same, no problem! In any case, if you want more information, contact our customer service team athello@oodoo-boots.com

Our shipping box is 100% eco-friendly and FSC-certified. Made of solid kraft, you can keep it to store your boots in or, in the case of a return, send us your item(s) in the same box. A double sealing system made of adhesive strips has been provided for this purpose.

The model, colour or size aren’t what you expected. Don’t worry, you have 14 days from receipt to fill in this form and send the item(s) back to us. You can return your item(s) to us free of charge, and we’ll also take care of returning your new item(s). Please note that as we don’t have any stock, it takes us around 15 days to make a new pair. In case we can’t make a new pair due to lack of materials or other reasons, we’ll give you a refund.

Your purchase is not what you were expecting and you want a refund. Please note that you have 14 days after receipt of your order to return your item(s) for a refund, and it takes around 14 days to receive the refund (which will be made via the payment method chosen for your order). You’ll receive an email when the refund has been processed. Stained, worn or damaged items cannot be returned.

You can track your return in your ‘My Account’ area. Give us a couple of weeks to process your exchange. If it’s taking a while, contact us at hello@oodoo-boots.com.