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Here you’ll find a brief rundown on taking your size correctly. We’re available at hello@oodoo-boots.com for further advice about this.

Your parcel will be sent by our international forwarding agent, MBE. Once your order is confirmed, you’ll receive an order confirmation email. And when your package is shipped, you’ll receive an email with your tracking number.

If the delivery dates are more or less the same, no problem! In any case, if you want more information, contact our customer service team athello@oodoo-boots.com

We deliver at a rate of 13 euros to the following countries: France, Spain, Italy, Germany, Belgium, Luxembourg, Monaco, the Netherlands, Austria, Denmark, Finland, Greece, Ireland and Sweden. Elsewhere in Europe (including the UK) of for the United States or Canada, it’s 18 euros. For all orders over 300 euros, delivery is free.

There’s no trace of your parcel, even though it’s supposed to have been delivered to the specified address. First make sure it hasn’t been dropped off at a nearby location. If it hasn’t, contact us at hello@oodoo-boots.com, and our teams will direct you.

Your purchase is not what you were expecting and you want a refund. Please note that you have 14 days after receipt of your order to return your item(s) for a refund, and it takes around 14 days to receive the refund (which will be made via the payment method chosen for your order). You’ll receive an email when the refund has been processed. Stained, worn or damaged items cannot be returned.

The model, colour or size aren’t what you expected. Don’t worry, you have 14 days from receipt to fill in this form and send the item(s) back to us. You can return your item(s) to us free of charge, and we’ll also take care of returning your new item(s). Please note that as we don’t have any stock, it takes us around 15 days to make a new pair. In case we can’t make a new pair due to lack of materials or other reasons, we’ll give you a refund.

Our shipping box is 100% eco-friendly and FSC-certified. Made of solid kraft, you can keep it to store your boots in or, in the case of a return, send us your item(s) in the same box. A double sealing system made of adhesive strips has been provided for this purpose.

You can track your return in your ‘My Account’ area. Give us a couple of weeks to process your exchange. If it’s taking a while, contact us at hello@oodoo-boots.com.